The 6 courses in this suite cover a wide range of professional competencies and knowledge necessary for all Human Resource professionals.
Individual HRCI and SHRM accredited courses are also available, with more to come.
COURSES
- Communicating Cross-Culturally: Improving Communications in Culturally Diverse Workplaces Ed. 1
- Communicating Interpersonally: Mastering the Fundamentals of Interpersonal Communication Ed.1
- Communicating Negative Messages: Delivering Bad News Skillfully
- Communication: Effective Workplace Skills
- Communication: Understanding Team Dynamics
- Creating a Winning Workforce: Becoming an Effective Manager
TIME TO COMPLETE
Each course is between 60 and 210 minutes.
HR CERTIFICATION INSTITUTE
The courses in this Suite have been approved for 10 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
SOCIETY FOR HUMAN RESOURCE MANAGEMENT
The courses in this Suite have been approved for 10 PDCs toward SHRM-CP® or SHRM-SCP® recertification. The Human Equation is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
TOPICS COVERED
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Communications in Culturally Diverse Workplaces
- Cultural Values that Shape Workplace Behavior
- Hierarchical v. Flat Organizational Structure
- Task Orientation v. Relationship Orientation
- Nonverbal Communication: Oculesics, Haptics, and Proxemics
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Interpersonal Communication
- Fundamentals of Interpersonal Communication
- Avoiding and Defusing Arguments
- Adopting SOFTENING Techniques
- Using Proactive and Reactive Modes
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Communicating Negative Messages
- General Guidelines and Legal Pitfalls
- Buffering and Explaining Bad News
- The Indirect Method
- Delivering Bad News to Employees, Job Applicants and Customers
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Workplace Communication Skills
- Conditions Affecting Workplace Communications
- The Five-Step Communication Process
- Recognizing and Overcoming Barriers
- Oral and Written Communications
- Downward, Upward, and Horizontal Information Flows
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Communicating with Teams
- Benefits of Teamwork
- The Phases of Team Development
- Conflict and Groupthink
- Listening Skills
- Nonverbal Communication
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Creating a Winning Workforce: Becoming an Effective Manager
- Becoming an Effective Manager
- Developing Employees
- Motivating Employees
- Delegating Effectively
- Getting Results