Communication Skills for Condominium Association Leaders

The essence of effective communication is taking full responsibility for making sure that a message is received just as a communicator intends. Yet, despite the fact that individuals communicate virtually all the time, the skills that lead to positive, effective communications are often unknown and frequently not practiced. Leaders of condominium and homeowners’ associations, including Directors, Officers, and Managers, are no exceptions. Virtually all of their work calls for top-notch communication skills as they deal with government agencies, vendors, contractors, maintenance workers, and residents. But, like many others in positions of leadership, their knowledge and expertise can be obscured by poor communication skills.

This course teaches the fundamental skills of effective communication, applying them specifically to situations that leaders of condominium and homeowners’ associations are likely to encounter, so that they can better execute their duties and fulfill their responsibilities to those whom they are bound to serve (Discounts are available for Condominium Boards or Property Management Companies by calling us at 1-800-521-9667).

TARGET AUDIENCE
Directors, Officers, and Managers of condominium and homeowners’ associations.

TIME TO COMPLETE
90 minutes

PURPOSE
To instruct Directors, Officers, and Managers of condominium and homeowners’ associations in the interpersonal communication skills necessary to execute the duties of their offices effectively.

LEARNING OBJECTIVES
After completing this course, the learner will be able to:

• define and apply interpersonal communication models to the condominium association management context;
• recognize barriers to interpersonal communication and the importance of overcoming them;
• identify and adopt improved listening skills; and
• communicate effectively with residents using techniques specifically geared to situations of agreement, doubt, confusion, and conflict.

TOPICS COVERED

1. Basic Models of Interpersonal Communication
2. Barriers to Effective Communication and How to Overcome Them
3. Developing Active Listening Skills
4. Communicating in Situations of Agreement, Doubt, Questioning, Confusion, and Conflict